My Events Page is taking forever to load after the recent update

[Cliff]

I can understand the frustration with your experience. In fact, I had previously ticketed this from another forum thread as a confusing input for our developers to 1) clarify what’s to be input, and 2) validate input to protect against issues like the one you’re dealing with. I hope it gets fixed soon too!

Regarding timeouts, we know of sites with 10,000+ events that are actually used by the public (i.e. lots of page loads) that don’t have these loading issues so there must be something else contributing to these timeouts.

Here’s how I recommend you proceed if you choose to use the code snippet I provided:

1. Make sure the code I provided is commented out.
2. Disable all plugins
3. Activate a WordPress default theme (e.g. Twenty Fifteen)
4. Add the code I provided to that active theme’s functions.php file
5. Refresh your site (e.g. visit your home page or reload the wp-admin page you’re already on) — this will then run the theme’s functions.php, which should delete all those Events posts.
6. Remove the code from the theme’s functions.php file after the page fully reloads.
7. Switch back to whatever theme you wish to use permanently.
8. Reactivate The Events Calendar (not the Pro add-on).
9. Visit yoursite/wp-admin/edit.php?post_type=tribe_events to see if there are any events (there shouldn’t be any).
10. Reactivate all plugins you wish to use (e.g. Pro add-on).

I hope this helps.

[Robert]

You should really fix the PRO version to prevent this nightmare in the future for other PAYING customers.

[Cliff]

We are working on fixing it. I’m sorry for your nightmare experience.

I’m hoping to be able to support you as best I am able to.

Did you decide to delete all the events? If yes, did it work?

Looking forward to hearing back.

[Robert]

I manually deleted the all over the course of 5 days!! None of the suggestions helped. I’m very unhappy with this product.

[Cliff]

Sorry about that. We’re both bummed I couldn’t be of greater assistance to you. We like to make customers happy, not unhappy.

I’ll mark this ticket as Closed. Hopefully all your future support requests will have better results!

I hope you have a great rest of your week.

[Leah]

Hello,

Thank you for reporting this issue. We weren’t able to get a fix for it into our upcoming release (4.1). However, please know that the problem is still on our radar and is ticketed within our system to be addressed in a future maintenance release. We’ll do our best to keep you posted when we are able to get a solution in place. Thank you for your patience while we improve and expand our plugins.

Best,
Leah

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here. This means that it may have been fixed before while working on other fixes/improvements.

You can find out more about this release → https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/

We apologize for the delay in getting back to you about this. Don’t hesitate to open a new topic if anything comes up and we’ll be happy to assist.

Best,
Victor

[Author]

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