My customers can't complete ticket orders…

[Carly]

From my customer:

“I went to your website to order tickets for myself and W***** A****** for the bubble mug class. After I enter my info and check all the boxes and then click add to cart I get a thing that says page not found. I have tried getting the reservations a couple of times. Do you have any suggestions for me? Can you please add Wendy and I to the class list. We don’t want to lose our spots!”

WHAT DO I DO?!!!!

https://artnsoulcompany.com/class_event/bisque-wine-bubble-mug/

[Carly]

OK…I think the problem was that I had my cart page set to private. Annnd my checkout page was set to private. In fact all my woocommerce pages were set to private…so I changed them all to public.

[Geoff B.]

Good evening Carly and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

You are absolutely right. Major kudos!
Setting pages to “Private” means that nobody but you or another WordPress admin can see them.

If you are interested in restricting access to the purchase process, you could do so in other ways (password protection, require login to purchase, etc…).

Is there anything else I can help you with on this topic ?

Best regards,

Geoff B.

[Carly]

Well, I’m not sure if you can help with this but I have a customer who is
having trouble with stripe…they confirmed they are using “credit card”
option rather than paypal. Are you able to help me troubleshoot this? I
have no idea what to do…

“Hi! I’ve been trying to register for the wine glass etching on 7/27, but

[Geoff B.]

Good evening Carly,

Thank you for writing back.
I would love to help you with that.

Here are a couple of follow-up questions:

1. Can you confirm that other customers are fine using Stripe?
2. Can you tell me exactly what happens to the customer when they try to purchase the wine glass etching ? (messages)

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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