My Calendar Pro plugin is not working

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  • March 17, 2015 at 2:47 pm #948959
    andrelinnartz
    Participant

    I purchased the Pro Version for a specific website. Shows it is installed.

    Now it says “Sorry, this key is out of installs”.

    I’ve only used it on ONE website. Please help

    March 17, 2015 at 7:28 pm #949027
    Brian
    Member

    Hi,

    Sorry for the issues, I can resolve them with you.

    Looks like you have two licenses, one is registered to: (replaced some characters with ***)

    ****hurst.com

    And one to:

    dev.*****lspatriots.com

    If you would like to move it to a new site head you your account section in the upper right corner of this site.

    Go to the License Section and Disconnect a license from a url you do not want it on and then go to the new site and add the license key there.

    Thanks

    March 18, 2015 at 1:18 pm #949230
    andrelinnartz
    Participant

    Hello Brian

    Yes – I have 2 licenses. Seems like the one for sandhillspatriots.com isn’t working properly.

    As for the license, I don’t want to move it – it shows it is active in the WP plugin page. See attached.

    I also disconnected the Event Calendar (regular) in the WP plugin section to see , but that didn’t seem to help.

    Also, license is to DEV.sandhillspatriots.com – but the site is at http://www.sandhilspatriots.com. Does that make a difference?

    Please help,
    Thanks,
    Andre

    March 18, 2015 at 5:14 pm #949267
    Brian
    Member

    DEV.sandhillspatriots.com and are considered two different sites http://www.sandhilspatriots.com

    So it does matter for the license key.

    I would disconnect from dev and re-add it at http://www.sandhilspatriots.com

    March 20, 2015 at 10:59 am #949739
    andrelinnartz
    Participant

    Thanks – the license was accepted, but the recurring events option is still not working. there’s a software update to the Calendar Pro:

    “There is a new version of The Events Calendar PRO available” – Should I update and is that covered by my purchase?

    Please advise – Thanks,
    Andre

    March 20, 2015 at 12:18 pm #949756
    Brian
    Member

    Yep your updates are covered for your purchase until your license expires then the system will not enable you to get any more updates until you purchase or renew a license.

    So you should update. The Events Calendar and The Events Calendar Pro should always be of similar version numbers (3.9 to 3.9.1 or 3.8.1 to 3.8.2).

    March 20, 2015 at 1:46 pm #949786
    andrelinnartz
    Participant

    Great – I’ve updated both plugins and the recurring calendar feature seems to be working. Thank you so much for your help!

    Best,
    Andre

    ps. yes, you can close this ticket

    March 20, 2015 at 1:49 pm #949789
    Brian
    Member

    Great, glad it helps, I am going to go ahead and close this ticket as you said :), but if you need help on this or something else please post a new ticket.

    Thanks!

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