Multiple tickets not showing and not working

[Odiri]

I only bought Event Ticket Plus last week. I bought it because want to have multiple tickets per events. I not sure where I am going wrong but the plugin just does not do what I want. I have had a very hard time trying to configure to show my tickets. I need your help as quickly as possible.

Thanks,
Odiri

[Geoff B.]

Good afternoon Odiri and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experiencing while setting up multiple tickets.
I would love to help you with this topic.

Could you please provide me with an example of an event that is not behaving like you intend it to ?

Ideally, a screenshot of your “Edit Event” screen (including “Edit tickets”) would be a good starting point. If you could add the URL to that event, even better.

Finally, could you expand a bit more on what you want the tickets to do that they are not doing right now?

Best regards,

Geoff B.

[Odiri]

http://5f0.43e.myftpupload.com/event/wordcamp-cologne/

See link to my event.

I am just trying to create multiple tickets. The picture is self-explanatory. let me know if you have questions. This has stopped me from going live!

Thanks,
Odiri

[Odiri]

Any word on this?

[Geoff B.]

Good evening Odiri,

Thank you for writing back.

I am sorry to hear this has stopped you from going live. Yikes!

Ideally I would need a screenshot of the actual “Edit ticket” screen on anyone of these tickets so that I can see its details.

But, I am going to go out on a hunch here (in case that saves time). As I am noticing that all of these events are in the future, is it possible that their ticket sale start date is in the future ?

If so, it is “normal” that they are not yet showing up.

A quick test is to temporarily remove the ticket sale start date on any of these tickets and see if it appears.

Let me know how that goes.

Best regards,
Geoff B.

[Odiri]

It’s not working.

Thanks.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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