Moving single license

[Camilla]

Hello,

I just had my test site moved to a permanent domain and need to transfer my licenses for Events Calendar Pro and Event Tickets Plus.

I deactivated them on http://www.camillagunnarson.ca and then cancelled them in my account but I can find where to redirect them to a new domain. They need to go to http://www.marchforlife.ca. Can you please help?

Thanks!

Camilla

[George]

Hey Camilla,

Thanks for reaching out, we can totally help here.

You say that you “then cancelled them in my account”—can you clarify exactly what you mean by “cancelling them in your account”?

In the meantime, please note that if there are not licenses entered on your site, this will not affect the actual functionality of your plugins. So they will work 100% totally fine on the new site without the licenses—license keys just sign up a web site for support and automatic updates.

It’s still important! And we’ll help you get this sorted out, of course—but just didn’t want you to think that, for example, without the license keys you couldn’t proceed with launching the new site or something because the plugins wouldn’t work without the licenses.

Thanks,
George

[Camilla]

Thanks for your help George. I was able to figure out that I just had to
remove the keys on the development site and place them on the new site.

Thanks again!

Camilla

[George]

Excellent! 😀

Open a new thread any time if other issues or questions arise.

Cheers,
George

[Author]

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