Move license key to new account

[Yvonne]

Our client’s key was purchased under our firm’s account and we would like to renew by creating them a new account. You provided us a discount code, however it didn’t work.

[removed]

Please advise, Yvonne
[phone number removed]

[Caroline]

Hi there!

I’m sorry to hear you’re having trouble with our coupon code. I’ve just tested the code as you entered it here, and it appears to be working well–can you confirm that you entered the code on our own shopping cart and not on PayPal or Stripe?

If you should continue to have issues, please feel free to follow up with me via email, and I’ll be happy to investigate the problem further.

Thank you!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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