Monthly calendar not showing correct events

[Stacey]

I have Events Caldendar Pro up and running, adding a ton of events (which for us are classes). The monthly grid calendar is screwed up however. Events are showing on the proper dates, but they’re the wrong events. When you roll over the event the popup shows the correct event in the popup box, but when you click it you’re taken to the wrong event.

Also, in LIST VIEW, the correct events are showing, BUT it’s also displaying events that have passed. How do I set this so that only upcoming events are shown? I thought this was supposed to happen by default.

The month view can be seen here: http://www.heartwoodcenter.com/addison/events

The list view can be seen here: http://www.heartwoodcenter.com/addison/events/list

Thanks for you help!
Dave Muhr (for Terri)

[George]

Hey Dave,

Thanks for reaching out here. I’m sorry you’ve run into these issues, but from the looks of them, they’re issues whose source we can likely find and hopefully fix.

1. For the first step in that process, can you clarify if these issues have happened from the moment you installed The Events Calendar, or did they only recently start appearing on your site? If it’s the latter, then what recent changes do you remember making before the issues arose – theme updates? Plugin updates? WP Core updates? Customizations?

2. Next, as hinted at in the last word of the paragraph above: have you made any customizations to the calendar at all? If so, does removing these customizations temporarily change the behavior of your issues here?

3. Finally, for now, would you be able to run through our “Testing for Conflicts” tutorial here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? If you follow those steps, what do you find?

—

Everything above is a great place to start, though one last thing I wanted to clarify is that your List Views actually appear to be working fine for me. I was not able to see previous events unless I actually paged backwards in time via the “Previous Events” link.

I’m curious if, for the List View, you mean issues like the two in this screenshot → https://cloudup.com/cS7Xgw57XGK. Since it’s currently March 30, the start dates for these events has indeed passed by now, but they still show up in default “Upcoming Events” queries because their end dates are still in the future and the event is currently happening.

4. Are those events the type you’re referring to here as “past events”? And despite my explanation of the functionality above, do you still want to hide these from “Upcoming” queries?

Apologies for the long reply here, just want to cover as much ground as possible here and get working on your issues! 🙂

Cheers,
George

[Stacey]

George, thanks for your assistance on this.

1. First of all, this is a new install. My client who purchased your plugin is getting a facelift to their site. We installed a fresh install of WordPress and are using this as our beta site until we go live with it. I moved over the plugins from the old site. I can’t be sure, but I believe the problem was from the beginning.

2. I don’t believe their are any customizations. How can I be sure? Is there a way of getting fresh copys of Event Calendar and Event Caldendar Pro?

3. I started to go through the trouble shooter tutorial (used the twenty thirteen theme, no help, disabled the plugins, big help!). I found that the glitch happens when one particular plugin is enabled. It’s called “Display Posts Shortcode”, their website is at http://www.billerickson.net/shortcode-to-display-posts/

This is a crucial plugin for our site, it’s basically a way to drop in a shortcode to display a specific list of posts to any page we want. One way we’re using it is to add a teacher’s bio to a class (event). The teacher bios are a custom post type. The plugin works beautifully except it’s screwing up the monthly calendar.

IF I remove the shortcode from the class (event) then the class show’s correctly on the monthly grid. Here’s the shortcode that’s being used.

[display-posts post_type=”practitioners” include_content=”true” display-posts wrapper=”div” image_size=”full” id=”8093,8301″ order=”ASC” orderby=”name”]

Do you think we can find a work around? This is really import to work. I searched the forum and didn’t find any one having the same issue. I looked at the plugin’s page and didn’t find any ideas. Here is the code that makes up the plugin: http://pastebin.com/AD3JhYSR

Right now I have the plugin turned on.
Thanks for your help!
Dave

[Stacey]

George, any ideas of how to resolve my problem? We’re anxious to get this fixed, the site is supposed to go live tomorrow or Thursday. Let me know if there is anything I can do on my end to help out.
Thanks,
Dave

[George]

Hey Dave,

I’m really sorry about the slight delay in response time, we try to respond to everything in 24 hours or less and I’m sorry that wasn’t the case for this reply.

The fact that that plugin is causing the error is pretty hard to deal with, but I took a dive into that plugin’s code and made a slight change that MIGHT help – I’m not 100% certain, but you can download this modified version and try it out → http://ge.tt/2cQvzdD2/v/0

Let us know if that helps at all!

— George

[Stacey]

Thanks for trying George, but the revised code had no affect. If you have any other ideas I’d love to hear them. For now I’ve removed the shortcodes from the calendar events, the calendar now works correctly, albeit without the teacher bios that was attached via the shortcode.
If you don’t have any other ideas you can marked this as closed. I’ll live with it.
Thanks,
Dave

[George]

Hey Dave,

I am unfortunately indeed out of ideas, or at least ideas that we could accommodate within our limited scope of support for customizations.

One thing I’m curious about is, if you use the original un-edited shortcodes plugin, add some problem-causing shortcodes back to events, and then head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

Do any PHP errors pop up on your site? If so, copy and paste them into Gists at http://gist.github.com and share links to those Gists – this process might reveal something.

Thank you Dave! Sorry for some of the disappointment here.

Cheers,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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