Hi David! Thanks for getting in touch. 🙂
Sounds like you might be looking at a theme conflict. For example, does the same thing happen when you switch to a default WordPress theme, like Twenty Fifteen?
If you’re having problems there and you haven’t purchased a premium license, I would suggest heading over to our WordPress.org forum so we can help you out. However, if we’re looking at a theme conflict, the best route might be to go directly to the theme author.
Cheers!
Geoff