Good evening Anne and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the missing translation.
I would love to help you with this topic.
When translation file strings are not kicking in, it is usually caused by one of the following things:
- Your translation files are not up to date
- You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
- The strings are translated, but are considered “fuzzy”
In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.
In the last case, you will need to make them “unfuzzy” using Poedit.
In yor specific case, I believe the culprit is the events-tickets language file needing an update (using the pot file).
Let me know how that goes.
Best regards,
Geoff B.