Missing information when placing the order

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  • January 19, 2017 at 7:14 am #1220915
    Benjamin Ergün
    Participant

    When ordering a ticket from a recurring event, the date and the name of the event are not indicated by e-mail.

    Not for the customer and not for the administrator. Need help here and a solution.

    January 19, 2017 at 7:40 am #1220938
    Benjamin Ergün
    Participant

    This reply is private.

    January 19, 2017 at 5:33 pm #1221207
    Hunter
    Moderator

    Hey Raphael,

    Unfortunately, Event Tickets and Event Tickets Plus aren’t fully integrated with the recurring events functionality. It’s on our radar and one of the most popular feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets — Please do add your vote.

    One workaround idea is to create all your recurring events, break them all from the recurrence series (so they become single/standalone events) and then add tickets to each single/standalone event.

    Sorry to be the bearer of bad news and let me know if you have any additional questions or concerns. Cheers!

    January 19, 2017 at 10:02 pm #1221353
    Benjamin Ergün
    Participant

    This reply is private.

    January 20, 2017 at 1:49 pm #1221712
    Hunter
    Moderator

    My pleasure! Please feel free to create a new thread if you have any more questions or comments. Take care!

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