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Dear, I am trying to make changes according to your tutorial (creating new files in tribe-events), but at the moment no one works: the featured image option is not present in the admin panel, so I can not use the photo view; entering into “child theme” for adding new files featured images to month view – adding post thumbnails to the event list widget – change the @ symbol to something else, no one works.
I understand that these are very simple things, and I can usually alone to customize what I need, but I’ve tried everything with the child theme, with the folder tribe-events, even to replace the original files, nothing worked. So I do not know what to do. I already tried to disable all plugins but I have not solved anything…I’m sorry you’ve had such a hard time customizing things.
If you want to seek a refund, please email us at pro [at] tri [dot] be and include a link to this thread and also a copy of your purchase receipt – one of the team will look into it from there.
You should, in my opinion, clarify that most of the customizations require action on the code.
If you want to change how something (like a widget) works and add items like featured images then yes, you do need to do some amount of work at ‘code level’ – generally speaking we’ve found most users are happy and able to do this and if you need help, we can do our best to offer guidance. There are plenty of customizations that can be made via our settings pages, though – from the number of events that appear on list view to the inclusion (or exclusion) of recurring events in those lists.
We do realize that that may not be sufficient for everyone, though, and if you feel a refund is going to be the best course of action in your case then certainly to send us an email as described above.
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