Migrating License Key

[EDSNA Director]

Hello team,

We installed Events Tickets Plus on a site in development a few weeks ago and recently migrated the site to it’s new domain. Our license key is now listed as invalid. Before the migration, our client went ahead scheduling a large number of events to the calendar. Is it possible to migrate the key to the new site, without losing all of the work our client put into the event programming?

Thanks,

Ashwin

[Patricia]

Hey Ashwin,

Thank you for reaching out to us!

Migrating your license key from one site to another won’t cause the created events or tickets to disappear: if your client created the events before the migration (i.e. you migrated his/her complete database from dev to live site only after the events creation), you should be able to see all of them in the live site at this moment, even if your license key is currently out of installs.

Migrating your license from one site to another is simple: please access your dev site and head over to Events > Settings > Licenses, delete your license keys from there and press the “Save Changes” button in the end of that page.

After that, please disconnect your licenses here and then re-add them in your live site via WP Dashboard.

You will find further information about how to move your licenses in our Knowledgebase.

I hope this helps!

Let me know if you need anything else and I’ll be happy to assist!

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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