Hi Cheryl,
Thanks for reaching out and also for your interest in our products 🙂
I assume you are calling ‘members’ to users that are logged in into the site, if that’s the case then it’s possible to achieve this customizing the plugin views a bit. Per default you can add both ticket types (member and non-member), but to show one ticket or the other to logged in / not logged in users would require some custom code. Basically you can edit the ‘tickets form’ to display the tickets containing ‘Member’ word in it just to logged in users. We have a themer’s guide which outlines the process of creating template overrides, but of course we will be able to help you with it in the support forums!
Please let me know if this answers your questions, and if there’s anything else I cna help you with,
Have a great weekend,
Nico