Maps aren't working correctly

[Kannan]

Whenever I create a venue and input the address, google maps is not pointing to the address unless I look up the longitude and latitude and manually specify them in the coordinates area. The default longitude and latitude seem to be set at zero.

[Brian]

Hi,

Sorry for the issues you are having.

I can help troubleshoot this with you.

I noticed your site is on a localhost that could be the issue.

As the address is sent to Google and the longitude and latitude are sent back and stored in the venue custom fields.

If that connect is broken then the default is 0,0.

We have better detection of this in 3.10 and improvements to in general to getting the longitude and latitude, which we hope to release this week.

Are you able to try on a live site and see if the longitude and latitude are being returned correctly? Or can you wait a couple days for 3.10 to be released and try with that?

3.10 also includes a method to edit the longitude and latitude without using Event Rocket.

Let me know and we can go from here.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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