Map view not right

[Sarah]

I am using the shortcode for the events calendar, and its all great except for the map view.
The map shows up at the top of my page separated from the rest of the plugin info.

Is there a way to fix this?

[Jaime Marchwinski]

Hi Sarah,

Thanks so much for reaching out!

I was unable to view your site, as an error came up, but can you take a screenshot of what you are referring to so that I can provide some more specific advice to you?

In the meantime, I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Sarah]

Thank you for getting back to me. Sorry, we had to make the site live and I have disabled the map functionality.
You can see the issue here on a staging site: https://staging1.trufflefestival.com.au/program/?tribe_event_display=map

I am guessing its something to do with the way it’s interacting with the theme Divi.
But I am hoping you can give me some more direction if I need to follow it up with their developers directly.

[Jaime Marchwinski]

Hi Sarah,

As a first step, you can try switching to a default WordPress theme, like ‘Twentyseventeen’ and see if the map appears the same way there.  This way, you will be able to know if the theme is causing the issue.

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Sarah]

Ok I’ve put it back into 2017 and as you can see the shortcodes from the site build are sitting in between the map and the event listings.

I’m happy for you to log into the site and play around if that’s useful. This is a staging site and I’m fine with it being mucked up.

I’ve updated this page to remove all the shortcodes from divi. The same issue still happens. In map view the map sits above the main content of the page, even though the shortcode comes after the initial content.

In the backend I have:

content
event shortcode
content

But in map view it shows
Map
Content
event listing
content.

The map should be directly above the event listing rather than pushed to the top of the page.

• This reply was modified 8 years ago by Sarah.

[Jaime Marchwinski]

Hi Sarah,

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

It seems that your site is currently not working for me, so I am unable to view what you are referring to.

In any case, if you are seeing this issue with Twentyseventeen, can you take a screenshot of what you are seeing?

Also you may want to play around with the page templates and stylesheets that you have set up and see if that makes a difference in the display:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know how that goes!

 

Thanks,

Jaime

[Sarah]

Hi Jaime

Thanks for getting back to me.
Here is a video for you to see what’s happening: https://www.useloom.com/share/e743b4b790144736948182a9e7481748

I don’t think playing with the template will help this issue because its something that the shortcode itself is doing in pushing the map above any content on the page.

I look forward to hearing back from you. We are very keen to use the map functionality for our site.

Thanks
Sarah

[Jaime Marchwinski]

Hi Sarah,

Thank you for providing me with that screencast, it was very helpful.

Unfortunately, I could reproduce the same issue on my end.  This is actually related to known issue that we are currently working on.  I have added this thread to the bug report.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Victor]

Hi Sarah!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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