Map View – no points displaying

[otomoto2000]

The Map view doesn’t show the location points of events for users to have a quick glance.
In the screenshot you can see it ‘focuses’ on the two areas (FL and TX) but no points. Clicking on Google+ will work, but in the overall map, it’s not displaying.
http://www.checkpoint.com/cjh/wordpress/wp-map-no-points.png
Sorry I can’t give a direct link, we’re in staging right now behind the firewall and outsiders cannot view this yet.

[Barry]

In the first instance, do you see any options in the Events > Settings screens to regenerate venue geolocation data? Can you also confirm if the problem persists with no other plugins running and only a default, unmodified theme?

Last but not least can you share your System Information as provided on the Events > Help admin screen?

Thanks!

[thomasek]

Same thing for me, the frontend map doesn’t show anything. I deactivated every plugin.

[thomasek]

And I user 2011 default theme. No point on fronted map. Map works if I go on the detail of each event.

[thomasek]

And the search tool doesn’t work too.

[otomoto2000]

This reply is private.

[Barry]

Hi thomasek! Please do feel free to monitor this thread and see if anything that might solve the problem for otomoto2000 works for you, but otherwise please create a new thread if you need support that is specific to your installation. Thanks!

[otomoto2000]

This reply is private.

[otomoto2000]

System info continued:
THEME
StrapPress
MULTISITE
1
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.1
)
latest_ecp_version = 3.2
welcome_notice = 1
organizer_venue_amalgamation = 1
donate-link =
postsPerPage = 20
liveFiltersUpdate = 1
showComments = 1
showEventsInMainLoop = 1
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 12:00
defaultCurrencySymbol = $
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents = 1
stylesheetOption = tribe
tribeEnableViews =
Array
(
[0] => upcoming
[1] => month
[2] => week
[3] => map
[4] => photo
[5] => agenda
)
viewOption = photo
tribeDisableTribeBar =
monthEventAmount = 3
disable_metabox_custom_fields = show
hideLocationSearch =
hideRelatedEvents = 1
defaultValueReplace = 1
eventsDefaultOrganizerID = 5248
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
eventsDefaultPhone =
tribeEventsCountries =
hideSubsequentRecurrencesDefault = 1
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 20
geoloc_default_unit = miles
custom-fields =
Array
(
[0] => Array
(
[name] => _ecp_custom_1
[label] => Time Zone
[type] => text
[values] =>
)

)

[otomoto2000]

Please let us know if there is anything else we could provide to help troubleshooting. 🙂
Much appreciated

[Barry]

OK, I see you are on a multisite network there: I wonder if that is relevant … bear with us and I’ll explore that possibility.

[Barry]

Thanks for your patience otomoto2000.

On a multisite running only The Events Calendar and Events Calendar PRO and no other plugins/only a default theme I am unable to replicate this, so that suggests it isn’t anything to do with running on a network.

This isn’t something we commonly see being reported, however.

One thing that jumps out and that I missed initially is that you are using WP Super Cache; it’s possible then that this is a side effect of that plugin. Though I do note you tried deactivating all other plugins it’s worth bearing in mind that there can be extra steps involved in doing so with a caching plugin – its not uncommon to deactivate a caching plugin, but for the caching process to continue.

So, at this point, what I’d recommend is retesting everything with only a default, unmodified theme and no other plugins but ours activated: this time though please take special care though to follow the steps suggested by the caching plugin’s authors to ensure it is completely removed – you may have to look at the .htaccess file and modify it and also check for an advanced-cache.php file and remove it, for instance – and then test again to see if this problem is removed.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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