Map View – Lat/Long Temporary Fix

[insideproperty]

Hi,

We were having issues with the map view which does get resolved by adding in the Lat Long coordinates, but having to convert an address, tick the box, and input the coordinates for every venue seems like a workaround rather than a fix.

Is a more permanent solution in progress for the map view so that it can pick the details from the address rather than having to input coordinates? Google maps has no issue recognising our venue addresses if input directly into google maps, so hopefully you can provide a fix.

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

There are a few different things you can do to troubleshoot problems with Google maps working correctly in our plugins. For more detailed information, see this knowledgebase article: https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/.

Before having to enable the “use lat and long” checkbox on each event, you can try repairing the venue data. Navigate to Events > Settings > General, and in the “Map Settings” there may be a setting named “Fix geolocation data”. Click the button that says “Fix Venues Data.”

I believe this only shows up if there is an issue detected.

Can you let me know if you were able to see and click this button, and if so, did that seem to fix your problem?

Thanks,
Sky

[insideproperty]

Hey, I don’t have this option but I think I saw it last week and already tried that. Problem still exists.

[Sky]

Hi again,

Thank you for clarifying that for me. The next step would be to enable the latitude and longitude settings on each event. I’m not exactly sure why your addresses are not showing up automatically.

Could you share the address of one of the Venues you are having difficulties with? I’d like to see if I can replicate this on my end.

Thanks,
Sky

[insideproperty]

Sure. This one for example wasn’t working before we added the lat/long. 60 Hyde Park Gate, Kensington
London, Greater London SW7 5BB

[Sky]

Hi again,

Thanks for sharing that information. It seems to be detecting that address ok without enabling the Latitude and Longitude for me.

Can you explain in more detail what issues you experience before enabling Latitude and Longitude? Are you able to see the map at all on the Venue page or the Events page? What displays there? If you open the browser tools and look at the console, are there any map specific errors showing?

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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