Map View Does Not Work

[shawntarlo]

Hello. We have had to created a new discussion about this previous topic https://tri.be/support/forums/topic/a-couple-of-issues-with-map-view-and-search-functions/. We are in desperate need of assistance and to this point responses have been difficult to come by. This new site is supposed to launch Friday evening (GMT -6) and the map functionality is completely broken.

For full details please see the above link but I will post the synopsis here.

Since we have installed the product the map view has not worked it shows no points at the map and reverts to lat 0 long 0 near Africa. We have re-entered address information many times but it makes no difference. Additionally we have tried with ALL plugins de-activated as well as the default WP theme, neither as had any effect. We even launched a new site with ZERO plugins or themes installed, the problem was the same on this fresh/clean installation.

Also when in map view no events show in the list below the map (strange!), but in all other views you can see the upcoming events just fine. We have investigated the DB entries for the venues and there are not Lat Long entries that we can see, which I believe is not correct. In our other thread we have provided the DB export for Venue data as requested.

We do not intend to be pushy but we are simply running out of time on an issue we have been asking help for since Dec 15. We are even willing to pay for this to be fixed in a quick manner if that is what it takes. Thank you in advance for your help.

[Barry]

Hi shawntarlo:

Please accept our apologies for this extraordinary delay first of all. We do strive to respond to all threads within 24hrs (during the working week and excepting statutory holidays etc) and we’ve clearly failed to do so here.

By way of explanation, we have just migrated to a set of new support tools and regrettably that’s generated some issues affecting the delivery of support – however I will review your original thread and update you there as soon as I can (probably within the hour).

Thanks!

[shawntarlo]

Thank you Barry, I hope we can resolve this issue!

[Barry]

Likewise! I’ll close this thread however since we’ve been continuing with the other thread you referenced.

[Author]

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