Map view and how to show correct/actual location

[Heike]

Hi,
When entering a Venue and its address the map pin appears in a different place than the pin of the actual Venue. This is very irritating for a user. How is it possible to show the correct and actual google pin from the Venue (the one that then also pops up with their address as entered by the business itself) , rather than an additional pin that does not show the business name and is placed in a different location? It makes the map view sort of useless since it is so very not accurate.

Thanks for you help.

[Geoff B.]

Good evening Heike and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have encountered with the map view pin.
I would love to help you with this topic.

How is it possible to show the correct and actual google pin from the Venue (the one that then also pops up with their address as entered by the business itself) , rather than an additional pin that does not show the business name and is placed in a different location?

That is a great idea (showing the actual Google pin). I just forwarded it to our product strategist!
That said, we do not have that feature (yet).

It makes the map view sort of useless since it is so very not accurate.

The good news is that you can mitigate that. It is not ideal, but it should buy you some time.

What you can do is look at the Google Pin and steal its exact latitude and longitude. Once you have that, you can activate the Use latitude + longitude: option in the Events Calendar’s Edit Venue screen.

At least that will solve the accuracy issue.

I wish I had a better answer for you, but for now, it’s the best one I have, unfortunately.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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