Two Major issues!!!

[Thomas Bliss]

Item One:
All of a sudden I have these major issues. FYI, I didn’t touch a thing.
Order still goes through, but user gets this at checkout on “Free” Item.

On Checkout:
{“result”:”failure”,”messages”:”
\n\t\t\t
• Action failed. Please refresh the page and retry.\n\t\t\t
• Sorry, your session has expired. Return to homepage →\n\t\t\t
• Country is a required field.\n\t\t\t
• First Name is a required field.\n\t\t\t
• Last Name is a required field.\n\t\t\t
• Address is a required field.\n\t\t\t
• Town \/ City is a required field.\n\t\t\t
• State is a required field.\n\t\t\t
• Zip is a required field.\n\t\t\t
• Email Address is a required field.\n\t\t\t
• Phone is a required field.\n\t”,”refresh”:”false”}

_______________________________________________________________________________________
Item Two:
Then on paid Checkout I get another error when sending to mijireh that I have too many redirects. I have spoken to mijireh and they are trouble shooting on their end. But it seems that my mijireh settings are correct. And… The order goes through? But the customer is majorly confused as am I.

Im on the eve of a major marketing push, and nervous breakdown. Need some help here guys.

[Barry]

Hi Thomas,

That doesn’t sound too great. It’s sounding to me like a problem with WooCommerce or one of your WooCommerce add-ons rather than with WooTickets.

I tried to assess this by running through the checkout procedure A) after selecting a training course and B) for a regular non-WooTickets related product … however I then noticed that you seem simultaneously to be running WooCommerce and Jigoshop.

Though I don’t know this definitively, my instinct is that that has potential to create some conflicts. It also meant I couldn’t really test if this is isolated to WooTickets-products … are you able to set up some other products with WooCommerce and test if you can buy them without seeing any errors?

Cheers,

Barry

[Thomas Bliss]

Hi Barry,

Not running any Jigoshop on that site at all. And I have set up other products and none work.

[Barry]

Not running any Jigoshop on that site at all.

Yep, sorry – you’re absolutely right, I see now there are basically two different sites (I had followed the Store link in your menu which led me to the other site and what looked like a Jigoshop installation). Sorry for the confusion!

And I have set up other products and none work.

OK, in that case unless you find that other products do work with WooTickets deactivated – and please do let me know if that is the case – then this is probably an issue with WooCommerce/a WooCommerce add-on and if so you would need to reach out to their support team.

[Thomas Bliss]

Alright… So apparently many pages went missing.

Thanks: Page not set
My Account: #355 – /my-account/
Edit Address: Page not set
View Order: Page not set
Change Password: Page not set
I just added them back and everything seems to be working again. So weird!

One additional thing that is bothersome is that the “Ticket” appears way the heck away down the page from the “Your order is complete – download your files” email. You would not know it was there if you did not keep scrolling.

But it looks like the initial problem is solved.

[Barry]

Great, glad it’s solved.

If I’m understanding you correctly the email structure is a facet of WooCommerce rather than WooTickets – could be you’ll find some resources to help you customize that over on the WooCommerce codex/support pages.

Since the original problem has been resolved however I will now close this thread. Thanks!

[Author]

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