Major issues, just purchased

[XAVIER]

I’ve just purchased and installed Events Tickets plus, the plugin is not working properly, tickets are not getting saved.

It is not working at all, tickets get saved but do not appear neither on the backend (single event edit page) nor on the front-end (single event page)

I NEED a solution

The first time I tried to use the plugin it worked but had this three issues,

1- Once the plugin (Event Tickets Plus) is installed the field price disappears from the event details box so if I don’t add the price to the tickets description it is not featured anywhere. I’d like to keep it in the events detail box.
2- Once a ticket is created I can’t edit it (on the events page, when clicking on the ‘edit’ nothing happens, the only way to edit it is via the option
3- Is there a way to not don’t permit a user to add to cart 0 tickets, it makes no sense, it should display at least 1 ticket in the quantity field.

Thanks a lot in advance

[XAVIER]

here’s the single event page url: http://canribas.com/evento/taller-desayuno-can-ribas/
tocket not showing even though they are ticketed as it appears on the backend events list (screenshot)
thanks

[XAVIER]

also tried to use a default theme (twenty seventeen) tickets not showing at all

[XAVIER]

Could you please tell me something
thanks

[Victor]

Hi Xavier!

Thanks for reaching out to us and for using our plugins!

I am really sorry you are having those issues.

It seems to be related to a theme or plugin conflict. I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? No (although you then mentioned that you switched to twenty seventeen)

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Regarding your questions:

1- Once the plugin (Event Tickets Plus) is installed the field price disappears from the event details box so if I don’t add the price to the tickets description it is not featured anywhere. I’d like to keep it in the events detail box.

Once Event Tickets is activated, then the event prices are handled when creating the event tickets.

Once a ticket is created I can’t edit it (on the events page, when clicking on the ‘edit’ nothing happens, the only way to edit it is via the option

This could be a Javascript error (probably triggered by a plugin / theme conflict). Could you please see if there are any console errors by inspecting the page when editing an event? Here’s how to do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

3- Is there a way to not don’t permit a user to add to cart 0 tickets, it makes no sense, it should display at least 1 ticket in the quantity field.

This is default behaviour as it allows the creation of more than one ticket per event, thus giving the user the option to select one of the available tickets.

Nevertheless, you could accomplish that behaviour by doing a customization. Here’s a good article related to that > https://theeventscalendar.com/knowledgebase/handling-ticket-quantities/

I hope this helps. Let us know how everything goes and if you have other questions.

Best!
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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