Made Payment, No New Key

[lukevw22]

I made a payment to renew my license key and got no new license key. How should I go about getting a refund if I’m not getting a new key?

[George]

Hey there,

If you did a renewal purchase, then you won’t get a new key; your existing key will get RENEWED, meaning you should be able to use it now without an “expiration” notice like you probably saw before you renewed.

Do you find this to be the case? Or do you still get an expiration notice when you try to use the specific license key you just renewed?

Thanks!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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