Lost attendee information when buying 10 pack of tickets

[Timothy]

Hey there,

I’ve had an event selling tickets live now since Thursday 21/07 and I’ve just noticed some strange behaviour. When a customer orders a pack of ten tickets (I set it up so that ordering 10 tickets would prompt a discount), the attendee information for each ticket is lost for some reason.
I’ve set up the ticket form to collect name, email address, phone number and other demographic information applicable to the event, and for every order of 10 tickets that has come through (17 orders of ten tickets) none of the attendee information has been saved. The name and email address were required fields, and I know from speaking to customers that they inputted the details.
All orders of less than 10 tickets have saved the attendee data perfectly, it has just happened consistently when someone orders 10 tickets for this event.

I tried to recreate the issue by creating a test event and ordering 10 tickets myself, but the attendee information was saved in that case so I wasn’t able to recreate the situation.

At this stage given as the orders have already been processed I’ll have to manually collect the required information by emailing my customers. I’ve been looking through the forums trying to see if there is anyway that I can add this information that I collect later on to the already ordered tickets but it seems this isn’t a feature yet. I think that would add lots of functionality to the software so I’ll definitely be voting for it.

Do you have any idea what may have caused this issue?

Thanks,

Tim

[Nico]

Hi there Tim,

Thanks for reaching out and sorry to hear about the data loss 🙁

I’m not sure what caused this. Probably the discount applied to the purchase of the ten orders? When you tried to reproduce this, you actually set-up the exact same settings?

In the mean time you can download this helper plugin: https://cloudup.com/c_xLidTthEJ, paste the file into the wp-content/plugins/ directory of your site and be sure to active it after. Here’s a quick video of how the plugins works: https://cloudup.com/cYv8pC0kXuV – Basically makes attendee meta fields editable on click, and when you press ‘enter’ the content is saved, pretty simple.

Please let me know if you are able to reproduce the issue so I can take a look at what’s going on under the hood,
Thanks,
Nico

[Support Droid]

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