Lost Advanced Template Settings

[laughmasters]

Just created a new event and went to add the WC product shortcode to my Advanced Template Settings and everything that was there before is now gone – but the older product are still displaying properly on the site..
See here: https://vid.me/EITY

[George]

Hey @laughmasters,

I just tested adding some shortcodes to the “Add HTML before event content” option and confirmed that shortcodes are not stripped from that option for me. Can you confirm the exact nature of what happens when you try entering a shortcode there by addressing each of the following five questions specifically:

1. Upon saving the changes, does the shortcode text in that option get removed? Or does the actual text in the option field remain, but just nothing shows up on the front-end?

2. How are you adding the shortcodes? I see an “Insert Shortcodes” button above the field in your video, but this is NOT default plugin functionality and is NOT anything built into WordPress. Where does this button come from?

3. Does the behavior of this issue change based on whether you add the shortcodes with that “Insert Shortcodes” button versus just entering the shortcode manually by hand?

4. If you just manually add a simple test shortcode like [tribe_events_list] to that option, and save changes, do the same problems happen? I.e. does the text get stripped and nothing shows up on front-end, or does the shortcode remain and the Events List appears?

5. Can you share your complete “System Information”? Here’s how: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

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If you address each of these 5 questions in the order they appear, that will provide a ton of helpful data for us to get started on investigating this more closely.

Thank you in advance for providing all of this information!

Cheers,
George

[laughmasters]

This reply is private.

[George]

Thanks for sharing all of this – if things work now, I’m afraid to admit that I don’t know what further steps can be taken here. The original appearance of the issue is one I don’t know the origins of, unfortunately, and cannot recreate on my own testing site 🙁

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As for the incorrect path in our article, great catch – thanks for sharing this! I’ve just fixed that.

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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