Location search not working

[Matt]

I have Event Calendar Pro installed and working fine – we have a licence via your Non-Profit programme, but we have run into problems with the location search. Whatever I search for in the location search it results with a ‘No results were found for events in or near [location]’ message.

I have tried disabling another plugin we use elsewhere for geo-location for our portfolio items, as well as jetpack (as I noted elsewhere on the forums that can be problem) but it makes no difference.

The address fields are complete for the venues the currently have events.

Is there a setting I am missing or any advice you can give. I would consider buying a licence beyond the non-profit programme if I was convinced the events plugin was going to work for what we need, but i keep running into issues that mean I’m close to giving up with The Events Calendar.

[Nico]

Hey Matt,

Thanks for reaching out and sorry to hear about the issues you are having.

As stated when your Non-Profit application was approved, the licenses your site was granted are unsupported, that means I cannot help you with this issue over the premium forums :(. You’ll need to buy a license to get premium support access.

Best I can say is follow the steps described in our Testing for conflicts guide. Make sure to disable all plugins (other than ours) and change the theme to default. If it works as expected under these conditions then it’s mostly sure a conflict, to discover which plugin might be in conflict re-enable them one by one and re-test for the issue every time. Hopefully this will allow you to narrow down the issue to a particular theme/plugin…

If this still fails under default conditions, you can post to our wordpress.org support forum, which we monitor weekly.

Please let me know if you have any follow-up questions on this,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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