TK,
Unfortunately, your best bet will be to reach out to the developer of your theme and see if they can help you troubleshoot what part of the theme is conflicting. While I wish I could say that the plugin seamlessly integrates with every theme out there, the reality is that custom themes have so many settings/options that it would be nearly impossible for us to account for all of those.
We’ll definitely be happy to answer any questions about how the plugin works as they troubleshot further. Thanks! ๐
-Casey-