Hey Carla,
Thanks for your note. We’re a litte swamped with support requests, but we want to make sure you get the help you need. I just wanted to let you know that we’ve seen your thread and will respond as soon as possible.
Meanwhile, if you could please confirm that you are running Tickets: WooCommerce 3.0, WooCommerce 2.0.12, The Events Calendar 3.0, and, if you have Events Calendar PRO, version 3.0.1. That will help us get to troubleshooting faster. Thank you for your patience and understanding.
Best,
Leah