Limited ticket visibility on mobile

[Susan]

I didn’t see this on the Known Issues list but we have really limited visibility on mobile for our tickets. Help would be much appreciated! Thanks.

[Jaime Marchwinski]

Hi Susan,

Thanks so much for reaching out!

Can you provide me with a link where you are seeing this issue on your site?

Do you see the same issue if you switch to a default WordPress theme, like ‘Twentyseventeen’?

You may also want to see if you can play with the stylesheets and page templates that you are using, to see if that makes a difference in the layout:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know how that goes!

 

Thanks,

Jaime

[Susan]

Hi Jaime –

Thanks for your response. You can see an example of where we’re experiencing this issue here.

As our site is live and high-traffic we are not able to switch to a default theme at this time without experiencing many issues.

I looked at the documentation you sent but when I go to Events > Settings > Display I don’t see any of the options listed in the documentation, it only asks about a date picker format.

Any additional help is much appreciated.

Thanks.

• This reply was modified 6 years, 1 month ago by Susan.

[Jaime Marchwinski]

Hi Susan,

Sorry, you are right.  These are options that come with The Events Calendar, which you are not currently using.

In order to troubleshoot your site, you can also install the third-party plugin, Health Check, which can create a bare install on your site while your site visitors still see things as normal.

Let me know if that helps!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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