Lience not working

[Genevive]

Hello,

I was using The Events Calendar: WooCommerce Tickets. Then I bought a new licence for my plugin. I tried to pu the new licence but it’s not working.

Can I have some help ?

Thank you,

Regards,

[Zach Tirrell]

Hi Catherine!

It looks like you renewed an Event Tickets Plus license. Last year we started the process of transitioning customers off of “The Events Calendar: WooCommerce Tickets” to Event Tickets and Event Tickets Plus. This new pair of plugins should work almost identically to WooCommerce Tickets, but with a lots of extra features we have built in the past year.

Event Tickets is free, and you can grab both plugins on your downloads page.

If you’d like to know more about Event Tickets and Event Tickets plus, you can check out our New User Primer, but it’s all going to feel very familiar to you as a WooCommerce Tickets user.

Let me know if you need any additional help with the transition.

[Genevive]

Hi Zach,

Thanks for your reply. How should I make the transition ? Will I loose my previous data ?

Thank you,

regards

[Zach Tirrell]

You should be able to deactivate WooCommerce Tickets and activate Event Tickets and Event Tickets Plus. From there, everything should work just fine. We did not change the way the data is stored, so, you should not lose any data.

As with all things, for extra safety, you should do a backup. I expect this to all go very smoothly, but better safe than sorry!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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