License Question

[Jim]

My client has purchased a license for her site today for your events calendar plugin, however when she adds the license to the site it says its invalid, and that the events calendar: woocommerce tickets needs an update. Do we need a different license for this update or?

[Geoff]

Hey Jim,

Thanks for reaching out!

Are you using WooCommerce Tickets or Event Tickets Plus? We’re actually in the process of sunsetting WooCommerce Tickets and have made Event Tickets Plus licenses available in its place. Here’s a guide for making the move to Event Tickets Plus:

https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

If you are not seeing the license in your client’s account here on this site, then please do let me know. I will move this thread out of Pre Sales so you can use a private reply if you need to — you’ll just need to log in with the client’s account.

Thanks!
Geoff

[Geoff]

Hi Jim,

I see my last reply was marked as the correct answer. I’ll go ahead and close this thread but please do feel free to open a new one if any other questions pop up and we’d be more than happy to help. 🙂

Cheers and have a great day!

Geoff

[Author]

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