Hi Damian,
Thanks for reaching out, I’m happy to help out! 🙂
So we handle these kinds of account and licensing issues via email where we can have more private communications about account details. You can reach out to us via email using this form, and choosing “Trouble Accessing my Account” from the drop down.
Please let me know if I can be of further assistance with this, but E-mail will be your best avenue for communication moving forward.
Best,
Shelby 🙂