license keys help

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  • August 23, 2015 at 6:58 pm #998293
    Mike
    Participant

    I moved my site to a new IP (for SSL reasons for e-commerce), and now my license keys don’t work saying there are already too many installs for them. I have deleted the old site on the old IP. Please tell me there is a way to transfer the keys to the new IP without having to buy them again. I have 4 keys, Woo Tickets, Eventbrite, community, and PRO

    thanks,
    Mike

    August 24, 2015 at 7:57 am #998418
    Brian
    Member

    Hello Mike,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    August 25, 2015 at 6:37 pm #999033
    Mike
    Participant

    u rick:)

    August 25, 2015 at 6:37 pm #999034
    Mike
    Participant

    ug. rock i meant.

    August 26, 2015 at 7:08 am #999129
    Brian
    Member

    No worries!

    Glad it helps.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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