license key renewal not working

[Richard Bredeson]

I just renewed my Events Pro license, but when I enter the key it is not confirming the renewal; reports that it is expired. Here is my key: [redacted]

Here is my order: Order #1355751 was placed on September 27, 2017 and is currently Completed. This was for renewal of both Tickets Plus and Events Pro. Paid $135 each less discount. New key for Tickets works fine. Please send me a new Events Plus key by email.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/license-key-issue-7/

[Courtney]

Hi Richard

I deleted the license from your post as this is a public forum. Oops.

I do not see Events Calendar Pro on your account, only Event Tickets Plus. Is that the license you were looking for?

You can find it at My Account » Licenses https://theeventscalendar.com/license-keys/. Please let me know if that works.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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