License Key Problems

[Ruth]

I bought this PERSONAL license for use on dwccollier.org on 6/5/2017 and installed the license key. when i try to update, it tells me that the license is not valid and is prompting me to buy a license.

And i see that the key has disappeared from the events settings. When i put the key in again and try to update, the same thing happens.

I need this to work. why is the key disappearing. I am using a theme called the 7.

here is a link to a video that shows the problem. [removed by admin]

[Andras]

This reply is private.

[Andras]

Dear Ruth,

Thanks for reaching out to us! I’m really sorry you are having this issue with the license key. This is a rather unusual behavior. Let me try to help you solve this.

Possibly the fastest fix would be to update the Events Calendar PRO plugin manually. Let me give you here a detailed list of steps to take. No need to worry, if you can click with a mouse and type on a keyboard, you will manage easily.

1. Make a full backup of your site, both files and database. Just in case anything would go wrong. In case you don’t know how to do that, then there are couple plugins out there which can help you. A free one is UpdraftPlus.
2. Make sure that The Events Calendar (our free plugin) is up to date. (Current version is 4.5.5)
3. Deactivate Events Calendar PRO and then delete the plugin. No worries, your data will not be deleted, it will stay there.
4. Download the newest version of Events Calendar PRO (4.4.11.1) from your account here.
5. Go to your Plugins on the Dashboard and select “Add new”. Then click on the “Upload Plugin” button at the top.
6. Select the file you just downloaded and click on “Install Now”
7. Activate Events Calendar PRO

This should give you the newest version, which hopefully will not produce that weird license key behavior anymore.

Please let me know if this helps or if you have any further questions.

Cheers,
Andras

[Ruth]

So far it is ok. but i won’t really know until there is an update.

I am having another problem with a recurring event that is not showing up. only the initial event showed and it is set to recur monthly on the 3rd Saturday. But the next event which should be in July is not showing up and message is that no events are available.

[Andras]

Hi Ruth,

I’m happy to hear that the manual update went good so far. We usually push out a maintenance release every 2-3 weeks so we can test it soon if it works well.

Regarding your repeating issue, I can see that in your settings you have set that the recurrence should end on June 17th, basically the same day as it starts. That is why you don’t see any events in the future.

Change that setting to some future date or to “never” and the recurrences should show up.

Let me know how that goes.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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