License Key out of installs

[Brian Stockton]

I’m unable to update Events Calendar PRO because of a message saying my license key is out of installs. When I go to the Events Calendar website I have only one install which is on the site that I am trying to update and it doesn’t expire until May 2017. Please advise a solution.

[Geoff B.]

Good evening Brian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have experienced with your license keys.
I would love to help you with this topic.

I would recommend reading the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Basically, you can simply temporarily remove your existing license key from both your site and your account and re-enter it. That should fix things.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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