License Key Not Working

[Steven]

I just purchased the Events Calendar Pro license, deactivated and deleted the old Events Calendar plugin, then installed the newest version (direct link from provided confirmation email). When I input the copied license key, I get the attached error message. Please advise. Thanks!

[Steven]

This reply is private.

[Nico]

Hi there Steven,

Thanks for reaching out and sorry to hear about this issue. Let’s fix it!

It looks like you may not have actually downloaded Events Calendar Pro for your site. This is a separate plugin, and requires the free version of The Events Calendar to remain installed and active on your site. You can get this by going to My Account » Downloads on our site.

Install and active this plugin by uploading the zip file to your WordPress site. Once activated, go to WP-Admin » Events » Settings » Licenses and add the license.

The confusion here is that our additional service of importing events, known as Event Aggregator, displays another field in the free version where you can add a license. Sorry about that!

Please let me know if this solves the issue,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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