license key not show as current even though it is

[ironandsteel]

I recently renewed the license for events calendar pro and events tickets plus. On your site, the license keys page shows that they are good until may 18 2017.
In wordpress, I enter these keys and events tickets plus says Valid Key! Expires on 2017-05-18
The events calendar pro says Sorry, this key is out of installs.

Probably because of this, the site is broken whenever you try to go to an event!

Where did I go wrong when I renewed these?

[Geoff B.]

Good evening Lynn and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the “Sorry, this key is out of installs” message you have been receiving.
I would love to help you with this topic.

The first thing I am noticing is that your Event Tickets Plus license is for spiritual-frontiers.com while your Event Calendar Pro license is for spiritualfrontiers.com .

I am not sure if the lack 0f “-” in the second one is an accident or not ?

Either way, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also send a screenshot of your license key page under Events -> Settings -> Licenses ?

Best regards,

Geoff B.

[ironandsteel]

This reply is private.

[ironandsteel]

This reply is private.

[Geoff B.]

Good afternoon Lynn,

It seems like you figured out how to reestablish the correct domain to your license! Kudos for that.

This topic is covered here: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know if you still need assistance with this ?

Have a good week-end,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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