License Key Not Released from Staging Site

[CBC Admin]

Tried to release our license from our staging site, but it was recently corrupted when trying to upgrade WordPress to latest version. We would rather not try and mess with the staging site since the production site is live and working fine. I have updated the latest versions of WordPress, The Events Calendar and Events Calendar Pro on our production site. However, it does not appear that our license is attached the production site URL. I hit the Disconnect now button in our Account Central > License Keys page, but it shows no URL connected. Can you release the staging site URL our license is attached to and reset it to the production site URL: http://www.campusbiblechurch.com.

[Julie Kuehl]

Hi mediagrind,

You may have lost me somewhere there, but is your license key attached to anything at this point? If it’s not, is the problem then that it won’t attach to the production site?

Actually, the best way to resolve this is probably done by an email to pro (at) tri.be. If you explain the situation and reference this thread they should be able to help you out. Be aware though that due to the team gathering this week, the response might be delayed until possibly next week. But your site should be fine in the meantime.

— Julie

[CBC Admin]

Not sure if this updated on its own this morning, but appears to be linked to the production site now. Thanks.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts