License key issues

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  • March 11, 2015 at 8:26 am #947593
    vacdc
    Participant

    After reviewing the account, it appears the client DID renew the pro version and FB plug-in. I am working on updating their site and tried using the license key on the dev site….but it won’t work because it is out of installs.

    I need to be able to configure this completely and fix any bugs because of the older version BEFORE we copy to their server.

    How can we achieve this?

    March 11, 2015 at 9:36 am #947644
    Brian
    Member

    Hi,

    The plugins work without the license key. That is only needed for automatic updates. So you do not need to add the license on a development site.

    We have this article about how you can move the license around if you would like as well:

    https://theeventscalendar.com/knowledgebase/using-one-license-for-your-live-and-dev-sites/

    Let me know if you have any follow up questions.

    Thanks

    March 11, 2015 at 10:47 am #947677
    vacdc
    Participant

    Thanks. I’ve done that…but ….

    I know this is probably so simple its scary…but how to I upgrade them? they are 3.8.1 version and I need to upgrade to the latest.

    March 11, 2015 at 10:54 am #947679
    vacdc
    Participant

    Never mind….found it!

    March 11, 2015 at 12:46 pm #947697
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

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