License Key Issues

[Joe]

Hi,

We are receiving the following error when trying to update our plugins:

There is new version of Event Tickets Plus available but your license key is out of installs.

There is only one domain associated with the License, so I have no idea why this is the case.

You can see this from our account, I have also attached a screenshot.

Please rectify ASAP so we can upgrade the plugin.

Kind regards.

[Nico]

Hi there,

Thanks for the report and sorry to hear about this issue 🙁

We recently updated our plugin licensing system but – unfortunately – it looks like a few kinks still need to be worked out. We could narrow the issue down to URLs including hyphens, and our devs are working on a fix for this right now. I’ll give you a heads-up when the fix is released!

Thanks for your patience in the meantime,
Best,
Nico

[Nico]

Good news! A fix for this issue has been pushed to the plugin licensing system ?

Can you please let me know if this fixes the issue for you?

Sorry for the hassle once again,
Best,
Nico

[Joe]

Thanks Nico,

All looks good now.

Cheers!

[Nico]

Thanks for confirming Joe! Glad to hear this is working as expected now 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Author]

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