License key is out of installs

[Mark]

I am not installing on a new domain. I have simply moved my WordPress installation to a new hosting site and domain. we originally had our website installed on our “dot.net”, and our “dot.com” forwarded to the “dot.net. We have now simply switched the domain that is hosting our website (moved our website to our dot.com from our dot.net).

I do not want to lose all my settings, and customizations for both programs we purchased below. Please help simply activate these on our new domain, the plugins will on be installed only on one website.

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The Events Calendar PRO
Deactivate | Edit
The Events Calendar PRO, a premium add-on to the open source The Events Calendar plugin (required), enables recurring events, custom attributes, venue pages, new widgets and a host of other premium features.

Version 4.4.6 | By Modern Tribe, Inc. | Support | View All Add-Ons
There is new version of The Events Calendar PRO available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.
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Event Tickets Plus
Deactivate | Edit
Event Tickets Plus lets you sell tickets to events, collect custom attendee information, and more!

Version 4.4.6 | By Modern Tribe, Inc.
There is new version of Event Tickets Plus available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.

[Mark]

This reply is private.

[Nico]

Hi there Sonovia,

Thanks for reaching out to us on this!

First of all I’m sorry but it’s not possible to add another contact email to your account, but you change the email if you want from your account in the site.

Regarding the license key issues, you can use the steps in this article to get the right domain on the license: Moving Your License Keys. You are probably missing the step to disconnect the license.

Please give that a try and let me know if it fixes the issue,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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