"license key is out of installs" problem on new EC PRO purchase

[Wayne]

Hi, I just paid for the Events Calendar PRO upgrade yesterday and installed it. Last night as part of our site upgrade, we had to migrate the whole site a couple of times to get everything to work right at Hostgator when we repointed our domain (swingsocalleft.org) and may have used up some installs inadvertently in the process–we’re now getting the message “There is new version of The Events Calendar PRO available for your license key is out of installs”. Could you please reset the counter, or do whatever needs to be done so that we could get the upgrades we paid for?

Thanks very much,

Wayne Mogilefsky

[Courtney]

Hi Wayne

Can you check the steps on Moving Your License Key? I think you should see any domains that should not be active there.

Let me know if this helps.

Thanks,
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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