license key is out of installs, but I have only one active

[Filip]

This is what the backend of my site says:

There is new version of The Events Calendar PRO available but your license key is out of installs. Learn more or manage your licenses.

I have one license, and that one is active for this site. Now I am confused. Please advise, thanks

[Nico]

Hi there,

Thanks for the report and sorry to hear about this issue ?

We recently updated our plugin licensing system but – unfortunately – it looks like a few kinks still need to be worked out. We could narrow the issue down to URLs including hyphens, and our devs are working on a fix for this right now. I’ll give you a heads-up when the fix is released!

Thanks for your patience in the meantime,
Best,
Nico

[Nico]

Good news! A fix for this issue has been pushed to the plugin licensing system ?

Can you please let me know if this fixes the issue for you?

Sorry for the hassle once again,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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