License key is coming back invalid

[gardeningknowhow]

Hello,

When I enter my license key, it tells me that it is not valid.

Thanks,
Heather

[Sky]

Hi Heather!

I’m sorry to hear that you are having issues with your license. I will try to help you get this sorted.

I checked it out, and your license is valid, and it does not yet have a site associated with it. Things to check:

1) You are copying the license key that is shown when you log in to your theeventscalendar.com account.
2) You are pasting it in the correct place. In Events > Settings > Licenses tab, make sure to add the license key to the “Events Calendar PRO” license field, and not the field for Aggregator or any other plugins.

If you are doing these things, can you please take a screenshot of the field with your license key in it and the “not valid” message visible, and upload it here in a private reply?

Thanks!
Sky

[gardeningknowhow]

This reply is private.

• This reply was modified 8 years, 2 months ago by gardeningknowhow.

[Sky]

Heather,

Have you downloaded and installed the Events Calendar Pro plugin? Once you have done that, the field for your license key should show up on the page in your screenshot.

Let me know if that helps.

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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