License Key Does not work

[Zack Spear]

Hello, I have purchased a license key but it does not work. It shows that the key is active when I put it in the backend but then when I go to the import section it only shows the free options and asks me to purchase the key again.

Very frustrating. Please help asap.

[Andras]

Hello Zack,

Thanks for using our plugins and welcome to the forums!

I’m sorry about this issue, this must be really upsetting.

After entering your license key on Events > Settings > Licenses wait for the green server response message, then hit the Save button at the bottom of the page.

Then go to the import page and check if it works now.

Let me know if that does the trick.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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