License key does not work

[rtelder]

I purchased the upgrade and my license key will not work. Please help!

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you.

Your PRO License is valid. However, looking at your System Information, it seems The Events Calendar PRO plugin is not activated on your website. Can you check if the plugin is well installed and activated?

Also, I notice you have a version of WordPress which is slightly outdated. For security and performance reasons, I would recommend to upgrade from 4.7.5 to 4.9.5.

Please let me know if you still encounter difficulties after those manipulations.

Cheers,
Jeremy

[rtelder]

I am still having problems with our calendar. the license key isn’t being accepted. I upgraded our site and the plug in.

can you help?

[Jeremy]

Hi,

I can confirm your licence is valid. This might be a cache problem then. Coud you try to install and activate a transient manager plugin, such as this one?

I hope this will solve the issue.

Best,
Jeremy

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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