license key bug related to hyphenated domain names

[littleshiva]

Geoff was helping me with a known issue you guys are having with license keys and hyphenated domain names. Of the two such sites I work on, sap-rood.org seems ok now, but lcr-lagauche.org is having problems.

Earlier today, the dashboard told me that Events Calendar PRO 3.9.3 wasn’t up to date and therefore related add-ons wouldn’t function correctly. Also on the dashboard there was a message saying “There is an update available for The Events Calendar PRO but your license key has not been entered. Please go to the Events Calendar Options page to enter your license key.”. I checked the plugins page and everything looked fine, up to date, but entered the license key anyway and saved.

Just now I logged in and these two messages were still showing. The extensions page shows all plugins as being up to date, but the calendar widget isn’t picking up any events even though there are events to show.

[George]

Hey @littleshiva,

Unfortunately, I believe the hyphen-related issue is exactly to blame for your lack of update notices again here.

The process I’d recommend is to go through the following steps:

• Back up your site.
• Remove your license key from the Events Settings page in your lcr-lagauche.org wp-admin
• Head to http://theeventscalendar.com/my-account/license-keys and use the “Disconnect” links to Disconnect the license to your site at lcr-lagauche.org
• Go to http://theeventscalendar.com/my-account/downloads and manually download the latest version of Events Calendar Pro.

Now you’ll be ready to update The Events Calendar and Events Calendar Pro on your site, and then re-enter your license keys. So, do just that:

• Update The Events Calendar to version 3.11.2, from inside your admin or from download it manually from wordpress.org/plugins/the-events-calendar
• Update Events Calendar Pro to version 3.11.1 with the file you download earlier in step 3 above
• Once both things are up-to-date, try adding your license key again.

This process may sound tedious, but it’s simpler and faster to work through than it might seem. And it should kill two birds with one stone: first, it’ll bring your versions of The Events Calendar and Events Calendar Pro up-to-date, which means we can then offer support for them and that your site will be using better, safer code. Then, it should also help with the hyphen-related issues with domain names and allow your site to actually “activate” with its license.

Let us know how it goes!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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