License Key

[Sean]

I purchased a new License Key and when I enter it, it states that it is not a valid License Key. Why is this?

[Brian]

Hi,

Sorry for the issues. I can help resolve this with you.

What is the order number for the order you just made and for what Product.

Please provide that information in a private reply and we can get to the bottom of this.

Please note that the plugin will work without the license key including all the premium features.

Let me know about the order and we can go from here to resolve this.

Thanks

[Brian]

Ok I was able to find the Order Number it looks like you purchased a renewal for your existing license instead of a new license.

We are unable to create a new license, but if you email us at [email protected] with the order number and explaining what happened we can refund that purchase.

If you are looking for an additional license the best deal is actually to upgrade to the business license.

You will pay 149-minus the initial price you already paid for your license and get a year on the license from the date of upgrade.

Here is an article on how to upgrade:

https://theeventscalendar.com/knowledgebase/upgrading-a-license/

Thanks

[Sean]

I did a renewal purchase

*removed by admin

[Brian]

Sorry, I am not on the same page with you.

Are you trying to use the one license or use it on two different sites?

You renewed the license so it gives you one license for one site.

Are you trying to reenter the license on http://www.seekinghealth.org and that is no longer working?

Let me know.

Thanks

Also, I removed the order information from your last post this as this is a public forum.

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Author]

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