Hi Carl.
Sorry you’re having difficulty here.
I searched our users database for “casablancadance” and there were no results.
Could you please email [email protected] with some alternative things to search for, such as a different email address, username, domain name, or the license key currently input to your site’s wp-admin > Events > Settings > Licenses tab ?
We’ll help you via email to keep things more private than on this public forum.
Thanks.