License Key

[Nadia]

Hi there,

I recently updated my site and with the migration bak I need to re-input my license key.
The key I have only expires in March 2017, but when I add it on the backend it says it is invalid.

Please assist.

[Geoff]

Hello Nadia and welcome to the forums!

Oh shoot, that’s no good! I’ve actually seen something like this pop up once in the past and we were able to solve it by un-registering and then re-registering the license from your account here on this site.

Will you please follow the steps outlined in this post? Never mind the title because it describes a situation that is slightly different than what we’re talking about here, but the steps taken should still be applicable.

Let’s start there and see what we find. If it does not work for some reason, will you please attach a screenshot of the error?

Thanks so much!
Geoff

[Nadia]

Hi Geoff,

Thanks for the post – seems straight forward but want to be sure that I on’t lose the events already listed.

[Geoff]

Absolutely! Moving the license key around will have no impact on your data. Glad you’re checking first!

Thanks,
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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